Every year, I attend at least one Perform Better Functional Training Summit. Every time I’m at one of these events, I think about how much fitness professionals could learn from the Perform Better company, so I decided to share some lessons I’ve taken away from doing business with them which could benefit all of our businesses
Deliver Value To Grow Your Business
I’ve attended about 10 Perform Better events, and every time I’ve felt like I’ve gotten more than my money’s worth. In fact, to this point I’ve yet to come across someone who didn’t feel like they’ve received their money’s worth (or more) at any of the Perform Better events.
This kind of consistent value that they deliver is the foundation of their success and should be the foundation of any business’s success.
It’s as simple as this: In every transaction you have with a customer or client, it is your job to provide them with an experience that makes them want to do business with you again.
Educate and the Sales Will Come
The Perform Better Summits, the Functional Movement Screen Workshops, and all the other Perform Better events are all incredible sales vehicles despite nobody ever really “pitching” anything. The key is simple. Each of these events educates fitness professionals on how they can do a better job serving their clients. This is a great way to generate sales in two ways:
- Any of the tools or resources used in the presentations are made available by Perform Better, so if fitness professionals want to implement what they’ve learned, Perform Better offers solutions so they can.
- The fitness industry is notorious for turnover so by educating fitness professionals, Perform Better is essentially helping people stay in the industry, become more successful, and in turn, potentially become a long term customer.
How can you apply this?
The more informed your clients are, the more successful they will be.
If you educate them on nutrition, supplements, and a supportive lifestyle, they’ll be more likely to reach their goals and will be more likely to stay with you as a client. Not only that, but since they will be more educated, they will seek out these other solutions like supplements or nutrition education, which you can provide for them as an additional profit center.
Make Everything A Win / Win
What I’ve consistently seen from them is that in every transaction, every project, and in every working relationship, they work to make sure that both parties come out ahead. This sounds simple, but in business and especially in the fitness industry, it’s not as common as it should be.
They’ve worked diligently to make sure we benefit at every turn when we deal with them, and you should be doing the same in all your business relationships.
You should make it a goal that every client, prospect, JV partner, or member of your network feels like when they deal with you, they benefit.
Every year Perform Better Summits keep changing and improving. Each year there are new presentations highlighting the latest successful industry trends in training and equipment. In fact, the Summits are often the vehicle to educate fitness professionals on the latest industry developments, so they’re usually the people setting the tone for a lot of what successful trainers and coaches are doing with their clients.
Use Relationships As Your Foundation
We talk about it over and over, and Perform Better is a perfect example of it – relationships are crucial to business success.
When I attend Perform Better events it feels kind of like a big family reunion – but more fun.
This isn’t an accident. Their team is incredible and takes a personal interest in everyone they do business with. In fact, it’s pretty apparent in everything that they do from consistently looking for ways for you (or us) to save money when making purchases to little things like Chris Poirier – taking a couple minutes out from running the event – to have an I-Phone Lightsaber battle with Tyler.
All of this is stuff you can do as well. Take a personal interest in your clients. Be nice (and attentive) to their kids. Go out of your way to help them be more successful.
There you go – 5 big lessons you can take away from the equipment company I consider to be far and away the leader in serving the fitness professional market.
By Pat Rigsby
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