Show Notes

  • There are 5 steps to client retention
  • 1 – Track your numbers
  • Actually know how long people stay
  • 95% month over month is great! – High 80s is trouble
  • 2 – Deliver on Promised Results
  • If they aren’t reaching goals, they’ll leave
  • 3 – Offer Accountability
  • Info is free, accountability makes the difference
  • Clients need to know you’re paying attention
  • 4 – Make a Connection
  • Clients can’t be just a face in the crowd
  • Easier to leave if they wouldn’t feel missed
  • 5 – Community-Building
  • A sense of client community is powerful
  • If clients are rooting for each other, they’ll stay

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