Show Notes

  • This concept comes from the Disney parks
  • It’s easy to lose track when you are the one providing the stage
  • When interacting with clients, you and your staff are performing
  • You provide long-term solutions, but also present instant gratification
  • If you are the best part of someone’s day, they will stay a client
  • Build a moat that your competitors can’t cross
  • Have a “hello” and “goodbye” touchpoint
  • Low attendance leads to attrition

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